General Parent Information

This page includes information to help parents and guardians with children in school. For specific questions please contact your child’s principal.

Parent Portal

Information about logging into Parent Portal.

The Troy City School District is excited to announce that it is now using ParentSquare as its primary method of communication with student families for important alerts and updates.

All important text messages, phone & email alerts from the district about topics like early dismissals, closures, bus delays and more will be sent to families through this platform moving forward.

Activating Your ParentSquare Account

ParentSquare utilizes the contact information that you currently have on file with the district. You are encouraged to activate your Troy CSD ParentSquare account ASAP using your current contact information on file with the district at

Using the link above, activate your account under the “Sign Up/Create New Password” section. If you are unable to activate your account, it likely means you need to update your primary contact information on file with the district. If this is the case, please contact your school’s main office to ensure they have your most up-to-date cell phone number and email address.

  • Carroll Hill School: 518-328-5701
  • School 2: 518-328-5410
  • School 14: 518-328-5801
  • School 16: 518-328-5101
  • School 18: 518-328-5501
  • Troy Middle School: 518-328-5301
  • Troy High School: 518-328-5401

The district has sent email invitations to all Troy families requesting they activate their ParentSquare Accounts using their current contact information on file (either their email or cell phone number). If you have not received this invitation, you likely need to update your primary contact information on file with the district.

Download the Free App

ParentSquare can also be accessed on your mobile device by downloading the free ParentSquare App. It is available in both the Apple App Store here and on the Google Play App Store here.

Visit this page for a short FAQ about ParentSquare




New York State Education Law requires each classroom teacher and school principal to receive an annual professional performance review (APPR) that results in a composite effectiveness score and rating. All parents/guardians have the right to obtain the APPR quality ratings and composite effectiveness scores for their child’s current teacher(s) and principal(s) once they are available.

Asbestos Notification

Written notice must be annually provided to parents, teachers, and employee organizations of the availability of asbestos management plans, and any current or planned asbestos inspections, response actions and post-response actions. More information.


Absence from school and late arrivals – If your child is absent from school for any reason or is arriving late, call 328-5437 (328- KIDS) in the morning and provide a written excuse when your child returns to school. Please visit for additional information.

Bill of Rights for Data Privacy and Security

School districts are committed to preventing and addressing any consequences of an inadvertent release of personal information about students, as well as teachers and administrators. More information.

Child Nutritional Programs

Troy City School District provides all students with a free breakfast and lunch.

Troy City School District participates in the Community Eligibility Program (CEP), which allows all students to receive meals and milk at no charge, regardless of household income. Questions should be addressed to our Business Office at 518-328-5005.

Body Mass Index (BMI)

New York State requires schools to keep height and weight data and to calculate students’ Body Mass Index (BMI). BMI is a way of checking if students are under or overweight based on their height and weight. If the District is surveyed by the state, we will only share group data (such as, the number of third grade boys whose BMI is below the fifth percentile), not individual data. Parents/guardians may request to exclude their child’s data from group calculations by filling out this form and returning it to their school nurse.

Codes of Conduct

Troy City School District is committed to providing a safe and supportive school environment where students participate in quality education services without disruption or interference. Our Code of Conduct is founded upon a firm belief that the best conduct always begins with strong, positive relationships between students, families and all people who work for the District. We have a long-standing set of expectations for conduct on and off school property and at school functions. These expectations are based on the principles of civility, mutual respect, citizenship, character, tolerance, honesty, and integrity. The expectations for acceptable behavior are clearly defined in the Code of Conduct and possible consequences are identified.

Code of Conduct 2023-2024


Complaints and Grievance Procedures

Generally, the proper channeling of complaints will be as follows:

  1. Teacher or staff member;
  2. Building principal;
  3. Assistant Superintendent
  4. Superintendent of Schools; and then
  5. Board of Education

District Procedure for Channeling of Parent Concerns

Dignity for All Students Act

All students have the right to a safe, welcoming and caring environment, free of discrimination, harassment and bullying. Acts of discrimination, harassment or bullying should be reported to the building principal or the Dignity for All Students Act (DASA) Coordinator assigned to each building. Please visit our DASA page for additional information, a complaint form and a list of coordinators.

Graduation Ceremonies:

Participation in the graduation ceremony and related activities will be predicated on satisfactory completion of all graduation requirements, or as otherwise described in Policy 4772. A student who participates in graduation ceremonies by earning only a CDOS or SACC is entitled to continue his/her educational program in the district until the end of school year in which the student turns 22 years old, or until the student has earned a Regents or local high school diploma, whichever occurs first.


Military Disclosure

Parents of high school students have the right to request that the District not release their child’s name, address and telephone number to military recruiters without prior written consent. Troy High School provides parents with a separate notice. Parents must return the Military Disclosure Form to the Guidance Office if you do not want information released. (Policy 5500)


Non-Discrimination Policy

Troy City School District hereby advises students, parents, employees and the general public that it offers employment and educational opportunities, including career and technical education programs, for students without regard to race, color, national origin, creed, religion, marital status, sex, age, sexual orientation, gender identity or expression, disability (physical or mental), predisposing genetic characteristic, military work or status, domestic violence victim status, or use of a guide dog, hearing dog, or service dog, as applicable, or any other basis prohibited by state or federal law. Additionally, the District offers educational opportunities for students without regard to students’ actual or perceived weight, ethnic group, religious practice, or gender and provides equal access to the Boy Scouts and other designated youth groups as required by law. Complaints of discrimination in violation of this policy and questions regarding this policy or the grievance procedure may be submitted to the District’s Compliance Office/Title IX Coordinator, 475 First Street, Troy, NY 12180, 518-328-5041. Additional information regarding procedures for filing complaints of discrimination can be found in Policies 0100, 0110, 0115, and 0120 which are available in the Policy Manual located on our website here.

Student Privacy (Protection of Pupil Rights Amendment)

Parents are hereby notified of the Board of Education’s Student Privacy Policy. In accordance with Board policy and the law, parental consent is required for student participation in any survey that reveals information on certain types of personal behavior or political beliefs. It is further the policy of the Board not to collect, disclose, or use personal information gathered from students for the purpose of marketing or selling that information or providing it to others for that purpose, as defined by Board policy. Parents also have a right to inspect any instructional material and will be notified of and provided an opportunity to opt their child out of certain non-emergency physical exams or screenings. Policy 5550 is available in the Policy Manual located on our website here.

Online Safety

Please visit our Parent Technology Resources page for tools, apps and other information to help empower you to keep your children safe while online. Resources include:

  • Apps and game to teach about digital citizenship.
  • Information resources
  • Apps that limit screen time, blocks, family locators etc.
  • Apps that categorize apps for parents
  • App to set daily limits on Apple Screen Time and Android

Parent Involvement

Positive parental involvement is essential to student achievement. The District has developed programs, activities and procedures that encourage and support the participation of parents and students eligible for Title I services in all aspects of their child’s education. Parent involvement refers to the participation of parents in regular, two-way and meaningful communication involving student academic learning and other school activities. Please contact the BOE Office for input on Policy 1900 Parent and Family Engagement. (Policy 1900 and ESSA Title I, Part A)


Pesticide Application

Troy City School District maintains a list of parents and staff who wish to receive 48 hours advance written notice of Pesticide Applications. Parents may register for such notifications by completing the Letter to Request Notification of School Pesticide Application each year. Questions regarding pesticide applications should be directed to the Facilities Department at 518-328-5406. (Policy 8115 and Education Law 409-h)


Promotion and Placement of Students

The Board of Education, at the recommendation of the Superintendent, has adopted a Promotion and Placement policy in accordance with law. Policy 4750 is available in the Policy Manual available here.


Occasionally students may be photographed at a school event or activity. If you OBJECT to allowing the use of your child’s photograph or video for use on the District’s website or publication, please complete the Photo Do Not Release Form and return it to your building principal.

Report Child Abuse

New York’s Education Law requires each public school to post information about the Child Abuse Hotline number. Do you suspect child abuse or maltreatment? Report it now! Call the NYS Office of Children and Family Services (OCFS) toll free at 1-800-342-3720. If you are deaf or hard of hearing, call TDD/TTY at 1-800-638-5163 or have your Video Relay System provider call 1-800-342-3720. If you believe that a child is in immediate danger, please call 911 or the local police department. For more information, please visit the OCFS website at

Sex Offender Registration

Student Records Access

Access to Student Records. Pursuant to the Family Educational Rights and Privacy Act (FERPA), each parent/guardian or eligible student has a right to: (1) inspect and review the student’s education records; (2) request that records be amended to ensure that they are not inaccurate, misleading or otherwise in violation of the student’s privacy rights; (3) consent to disclosure of personally identifiable information contained in the student’s education records, except to the extent that FERPA authorizes disclosure without consent; and (4) file a complaint with the United States Department of Education, Student Privacy Policy Office, 400 Maryland Avenue, SW, Washington, DC 20202, alleging failure of the District to comply with FERPA and its regulations.

Student Records Notification

Application to Review Student’s Records and Consent thereto by Parent or Student

Student Transportation

All students must follow acceptable behavior expectations and safety guidelines as set forth in the Transportation Regulation (see Addendum I of Code of Conduct). Permission to ride a different bus must be obtained in advance and approved by the Principal. Kindergarten students are required to have a parent/guardian at pick up and drop off locations. (Policy 8410 and 8410R)

Volunteer Registration

Volunteers strengthen our school community through positive participation and we appreciate the importance of parents/guardians/ grandparents who enrich our students’ educational experience. All volunteers must submit a Volunteer Registration Form each school year to the building principal for approval. The Volunteer Registration form is also available in the Main Office. (Policy 4532)