Christina Kole, Director of Technology/Data Protection Officer

Phone: 518-328-5454

The Troy City School District is leading the way in instructional technology integration. The $8.4 million bond referendum approved by voters in 2013 includes various interactive instructional technology for classrooms, wireless Internet inside and outside all buildings, as well as network upgrades and security enhancements. Every classroom throughout the District contains state-of-the-art video conferencing technology allowing teachers to engage students with real-world speakers and innovative opportunities to collaborate.

Education Law 2-d and Data Security and Privacy Information

Submitting a Technology Incident

If you are experiencing issues with any technology in your classroom or office or need to request technology, you may do so one of three ways.

  1. Use the web interface ServiceNow. To log into ServiceNow, your username is your email address and your password is the same one you use to log onto a Troy computer.
  2. Call the NERIC Service Desk at 518-862-5400 or call x5454
  3. Email


Name Title Extension
Tarek Abdallah Applications Engineer x5457
Christina Kole Director of Technology x5454
Beth Dowd Instructional Tech Coach x5317
Diana Coleman Instructional Tech Coach x5317
Darryl Doty Assistant Director of Technology and Information Security x5492
Geoff Shackelton Mobile Learning Tech x5355
Michelle McMahon Technology Clerical x5454
Jeff Granger Troy NERIC CTS x5458
Jason Cocco Troy NERIC Tech x5458
Nicole Manico  Troy NERIC Tech x5458
Tom O’Keefe Troy NERIC Tech x5458

Technology Links


eschool data

If you need assistance with eSchoolData, please call the NERIC eSchoolData team at 518-862-5454.


Board Policy 8635 Information and Data Privacy, Security, Breach and Notification

Parents Bill of Rights for Data Privacy and Security (NYSED Education Law 2-d)

Troy CSD Technology Vendor Contracts & Supplemental Information

Submit an Unauthorized Disclosure/Breach Complaint Form

Please use the following form to file a complaint about a possible breach or improper disclosure of data. This form is designed for use by Troy CSD parents, eligible students (at least 18 years of age or older), principals, teachers, and other employees.

Please do NOT include any information in this form that would constitute personally identifiable information.